Privacy Policy

At Backpacker Sale, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose and safeguard your data when you interact with our website and services.

You are in control

We use a service to give you complete control over your privacy—what data we do and don’t collect and retain—at backpackersale.com.

When you first visit backpackersale.com, you’ll see a banner that lets you opt-in or opt-out of having different types of information collected. By clicking “Cookies Settings” you can be specific about what types of information you do and don’t want us to track. You can update your preferences at any time by clicking the button below:

Order Fulfillment Data

When you purchase products through our website, we collect various types of information to provide and improve our services:

• Personal Information: This includes your name, shipping address, and email address, which are necessary for order fulfillment.
• Payment Information: Processed through trusted third-party services.
• Account Credentials: If you create an account, we do not store your password.
• Usage Data: Information such as IP address, browser type, pages visited, and interactions with our site.
• Cookies and Tracking Technologies: Utilized for analytics, personalization, and advertising purposes.

All of these pieces of information are necessary to ship your order. We do not share any of your contact information with anybody other than our third party order fulfillment vendors. We retain your shipping details and order history to enable us to provide you with future customer services like returns and warranty replacements.

Credit Card Processing

Our main credit card processor is managed through a secure payment gateway. Additionally, we utilize accelerated payment methods. We do not retain your credit card information in our system. Your data is only used once to capture the funds necessary to fulfill your order.

General Website Usage

Backpacker Sale uses third-party cookies and other non-essential trackers (collectively, “Cookies”) for statistical analysis, to personalize your experience, and for advertising and social media purposes, including to track your use of our site, offer you advertisements that target your particular interests, improve our services, assist you more efficiently when browsing on our website and analyze the performance of our advertising campaigns. You have the right to accept or reject all Cookies.

Our website serves a global audience with varying needs. Your IP address tells us where in the world you are located to better provide inventory and shipping information. When you come to backpackersale.com, we track your IP address to personalize your shopping experience. This includes showing you prices in your local currency, showing you shipping and tax information specific to your country, and helping you find physical retail stores near you with our Store Locator. This tracking is critical to the functionality of our website and is considered strictly necessary.

Website Analytics

We use an analytics service to track the volume and type of traffic that comes to our website. When you access this website, the service may collect information such as cookies, IP address, search keywords, session length, browser type, page views and number of visits. None of this information is personally identifiable and is subject to that service’s Privacy Policy. The analytics service does not track visitors across multiple sites.

In addition to declining cookies, you can also install an opt-out add-on in your browser, which prevents the analytics service from collecting information about your visits to any website.

Digital Advertising & Retargeting

We use a few different digital marketing services to create and display online ads for our products. As you browse backpackersale.com, these services use cookies to remember what products you viewed and clicked on. Our advertising partners then enable us to present you with advertising based on your previous interaction with backpackersale.com. You might see Backpacker Sale ads on other websites, in search results, on social media platforms, or while watching videos on various platforms. This practice is called “retargeting.”

You can opt out of digital advertising and retargeting cookies by turning off “Targeting Cookies” in the Cookies Settings.

Customer Support

We use a third party service to host and manage our Support Center and Contact Us form. When you fill out the Contact Us form, the service retains the history of your conversations with us. This enables our support staff to always provide you with the best possible service. Your customer service history is only accessible by the Backpacker Sale Customer Service team.

Backpacker Sale Newsletter

We use a third party service to send out periodic email newsletters about new products, sales, and other news. We only send our newsletter to customers who have specifically opted in to receiving it. That opt-in may happen through the course of checking out on backpackersale.com, or signing up for a promotion, completing a customer survey, or a number of other less common ways.

We will never share or sell your email to anybody without your consent. We will never add you to our email list without your consent. We never buy lists of email addresses from third parties. And, you can unsubscribe from our newsletter at any time.

SMS/Text Support & Offers

We use a third party service to provide support and occasionally send news and offers to customers via text message. We only send text support and offers to customers who have specifically opted in to receiving it. That opt-in typically happens through the course of checking out on backpackersale.com—there is a checkbox underneath the field where you enter your phone number. If you check the opt-in box, but do not complete checkout, you may receive a text message from us asking if we can assist with your incomplete purchase.

We also have a “live text” service that sometimes runs on backpackersale.com. When we’re running this service, we’ll display a phone number on our website that customers can text for support. If you text that number, you’ll first be asked to opt-in to receiving text messages from us.

On rare occasions, we may send out a text message offer or update to some or all customers who have opted in to receive text messages.

You can unsubscribe from receiving text messages at any time, simply by replying “STOP” to one of our text messages. When you do, you’ll receive one more text confirming that you have unsubscribed.

We also use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

How do we protect your information?

Backpacker Sale takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit and store your data in a secure, encrypted manner. We implement reasonable security measures to protect your data. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. Users of our system have the right to access and deletion of their personal information. Contact our customer service representatives to access or delete personal information.

Do we sell any information to outside parties?

No, we don’t. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include the trusted third parties (listed above) who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website or via our social media channels. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection

We are in compliance with the requirements of children’s online privacy protection laws. We do not collect any information from anyone under a certain age. Our website, products and services are all directed to people who are at least that age or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline or through other platforms or channels.

Data Retrieval and Removal

In compliance with applicable privacy regulations, you’re entitled to view the processing data we have collected on you. In order to make this process secure, we’ll need to verify your identity before providing you this information. This will involve email verification, order verification and/or other ID proof. You can begin your data retrieval process here:

All Requests: Web Form

Terms and Conditions

Please also visit our Legal Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to this website privacy policy.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us through our website.